Sometimes default browser settings can conflict with the course display. Switch your browser or change browser settings If the course does not automatically advance you to the next page once you’ve satisfied the timing requirements, refresh the webpage and attempt to resume the course. Also, look for other advancement buttons and be sure to complete all required interactions. Please check your course’s module time and allow the timer to elapse. Review your course timing requirements and ensure you accessed all of the contentĮach course module is timed, and the timer must run down to zero before you can click the continue button to advance. If you are having trouble loading the course or advancing, here are some steps that should get you back on track! We recommend following these steps in order and progressing until you’ve found a solution that works for you. If an authentication request pops up, complete it before navigating away from the screen. Tip: To avoid missing any checkpoints, be sure to log out of the course any time you are not able to actively participate in the program. With this method, you’ll be prompted to provide a voice sample at random intervals using your device’s microphone. You will also be required to confirm your identity using voice biometrics, a validation technique that takes samples of your voice. If you miss a fourth security question check, you will be locked out of the course and must purchase it again to continue your training. You can miss or incorrectly answer up to three security questions throughout the course. These questions will appear on your screen at random points throughout the course, and you must answer them correctly within 45 seconds to continue the course.
Security QuestionsĪt the start of the course, you will be prompted to answer a series of security questions about personal details. We use security questions and voice biometrics, two fast and simple methods that ensure you are the only person who participates in this training. Due to New York DMV requirements, you’ll need to confirm your identity at several checkpoints throughout the course.
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